How to Cancel the Subscription of An Order? (For 1month, 1year license)

1. If you want to cancel the subscription of your order, just send an email to support@doyourdata.com, tell us your purchase email or order ID, we will help you cancel the subscription permanently.

2. Lifetime license is one-time payment (no subscription, no auto renew), free updates for all versions.

3. If you want to cancel the subscription of the 1month or 1year license order by yourself, follow the steps below:

Step 1. Visit DoYourData official sales platform: https://account.mycommerce.com/

Step 2. Select Sign in as: Customer.
Enter your User ID, the User ID is the email address you used to purchase the software product.
Then click Request Login/Password

Step 3. Enter the right information and click Send data button.

Step 4. Open your email and find the email “Important: Inquiry concerning your user account data” and open the link to reset your password.
Enter the new password and click Reset password button.

Step 5. Then back to https://account.mycommerce.com/ and enter your User ID and password, click Log In button.

Step 6. Find your order, and click the Order number ID.

Step 7. Click Cancel subscription to permanently cancel the subscription. If you choose Stop automatic billing, you can renew the order by yourself in the future.

Now, the subscription of the order has been canceled. The license code will be disabled automatically when it expires.

To get more FAQs, please visit: https://account.mycommerce.com/Home/Faq